Fatwa: # 32941
Category: Business Matters
Country: United Arab Emirates
Date: 9th May 2015


How come its permissible working in a bank as an inbound call centre agent when the source of income of the bank is from interest?



how come its permissible working in a bank as an inbound call centre agent when the source of income of the bank is from interest?and obviously a portion of the salary will be tacken from that income



In the Name of Allah, the Most Gracious, the Most Merciful.

As-salāmu ‘alaykum wa-rahmatullāhi wa-barakātuh

In principle, there are two aspects which are considered before determining the Shari’ah Compliancy of a job profile:

1. The nature of the job profile/description itself.

2. The major source of the funds from which the employees of the company/bank are remunerated.

The majority of conventional bank’s financial earnings are derived from bank deposits which are permissible and lawful.


The issue of working for a financial institution falls under the purview of assisting in sin in Shariah. The job profile of an inbound call centre agent is not directly related to any conventional financial activities, therefore the salary earned by an inbound call centre agent is permissible and lawful.


Kindly refer to the following Fatawa for more details: http://www.askimam.org/public/question_detail/23092


And Allah Ta’āla Knows Best


Ismail Desai,

Darul Iftaa


Checked and Approved,

Mufti Ebrahim Desai.






DISCLAIMER - AskImam.org questions
AskImam.org answers issues pertaining to Shar'ah. Thereafter, these questions and answers are placed for public view on www.askimam.org for educational purposes. However, many of these answers are unique to a particular scenario and cannot be taken as a basis to establish a ruling in another situation or another environment. Askimam.org bears no responsibility with regards to these questions being used out of their intended context.
  • The Shar's ruling herein given is based specifically on the question posed and should be read in conjunction with the question.
  • AskImam.org bears no responsibility to any party who may or may not act on this answer and is being hereby exempted from loss or damage howsoever caused.
  • This answer may not be used as evidence in any Court of Law without prior written consent of AskImam.org.
  • Any or all links provided in our emails, answers and articles are restricted to the specific material being cited. Such referencing should not be taken as an endorsement of other contents of that website.
The Messenger of Allah said, "When Allah wishes good for someone, He bestows upon him the understanding of Deen."
[Al-Bukhari and Muslim]